support
How can we help?
Common answers are below. If yours is not there, send a message and we will reply by email.
Common questions
+How do I restore a purchase?
On iPhone, open Store and scroll to the bottom. Tap Restore purchase. Use the same Apple ID you paid with. Yapo+ and gem packs come back to that Yapo account.
+I paid and nothing unlocked.
Tap Restore purchase at the bottom of the Store. If it is still missing, send us the email on your account and the time on the Apple receipt.
+How do I cancel Yapo+?
App Store plans are billed by Apple. On iPhone go to Settings, tap your name, then Subscriptions, then Yapo. You keep access until the period you already paid ends. Plans bought on the website are cancelled from Settings on yapo.ai.
+What are gems?
On the iOS app, selfies use gems. Claim the daily reward, streak boxes, or an invite code, or buy a pack in the Store. The website and Android app still use the daily selfie allowance.
+How do I delete my account?
In the app, open You, then Settings, then delete the account. On the website, open Settings and delete the account. That removes your profile and chats.
+Who is Yapo for?
Yapo is for adults 18 and older. Chats stay on your account and are not posted in public.
Contact
Use the email on your Yapo account. For a purchase, include when you were charged.
get the app
Yapo is on the App Store and Google Play.
